Refund Policy

Credits are reserved when a job is accepted and settled when it completes. If a generation fails — provider outage, timeout, safety refusal, or an error on our side — the reserved credits are returned to your balance automatically. You never pay for audio you did not receive.

If you believe a debit was not reversed, email us with the generation id and we will reconcile the ledger within one business day.

First-time purchases of a monthly plan, quarterly pass, yearly pass or credit pack are refundable within 14 days of the transaction, subject to fair-use limits:

• You have consumed fewer than 20% of the credits included in the purchase.
• The purchase is your first for that plan, and you have not previously received a refund for it.
• The request is made before the renewal of a second billing period.

Where more than 20% of credits have been used, we may issue a pro-rata refund at our discretion. We would rather keep a customer than win an argument.

• Credits already consumed on generations you received and downloaded.
• The one-time $29.99 BYOK Engine Pass, once the key panel has been unlocked and a generation has run through it.
• Partial months of an active subscription — cancellation stops the next renewal rather than refunding the current period.
• Accounts terminated for breach of our Terms, including prompt-abuse and credit circumvention.
• Statutory cooling-off rights that do not apply because you requested immediate access to digital content.

Passes are refundable within the 14-day window on the same terms as monthly plans. After that window, passes are non-refundable but you may cancel renewal at any time and the pass runs to the end of its paid term.

The $4.99 per month cloud maintenance fee is cancellable at any time. Cancelling stops future charges and your account reverts to platform credits at the end of the current paid period. Your encrypted keys remain on file and the BYOK panel resumes working the moment maintenance is reactivated.

Email billing@heysong.app from the address on your account, or open a ticket from account settings. Include the transaction date and the email you purchased with. We aim to respond within two business days and to process approved refunds within five.

Refunds are issued to the original payment method via Whop, our merchant of record. Bank posting times vary from 3 to 10 business days.

Please contact us before filing a chargeback — we resolve almost every dispute directly and faster than the card network can. Accounts with an open chargeback may be temporarily suspended while the dispute is investigated.